Contact Relay about a Delivery
Last updated September 2, 2025
When managing deliveries through FIRST, you may need to contact Relay directly about a specific delivery status. This guide helps you reach Relay support effectively.
Most delivery questions can be answered in the FIRST portal, so only contact FIRST for information unavailable through FIRST or when direct intervention is needed.
To reach out to Relay directly, please follow the following steps:
- Navigate to https://www.relay.delivery/contact
- Click on the chat bubble in the bottom right hand corner
- Open a support ticket
- Be ready to provide the DSP ID.
- The DSP ID can be found in the web dashboard, when clicking on an order - see screenshot below:
b. The DSP ID can be found in the merchant app, when you click on an order - see screenshot below:
You can also reach out to us via our Support chat with the order information and we will contact Relay on your behalf
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