Contact Ally about a Delivery
Last updated September 4, 2025
When managing deliveries through FIRST, you may need to contact Ally directly about a specific delivery status. This guide helps you reach Ally support effectively.
To contact the driver directly:
The Ally Driver can be contacted by the Merchant (pickup location phone number) or by the end-user.
To contact Ally Support, please follow the following steps:
- You can call Ally support at (818) 910-9990.
- When calling Ally support, please be ready to provider the 7-digit order ID.
- For Merchant App: The Order ID can be found by clicking on any given order, see screenshot below:
b. For Web Dashboard: The Order ID can be found on the "Orders Table" and in the last column.
It can also be found in the order details, when hovering on "Delivery Fleet: Ally."
You can also reach out to us via our Support chat with the order information and we will contact Relay on your behalf
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