Contact Uber Direct about a Delivery
Last updated September 2, 2025
When managing deliveries through FIRST, you may need to contact Uber directly about a specific delivery status. This guide helps you reach Uber support effectively.
To contact the driver directly:
The Uber Driver can be contacted by the Merchant (pickup location phone number) or by the end-user.
To contact Uber Direct, please follow the following steps:
- You can call Uber support at (866) 987-3750
- When calling Uber Direct support, please be ready to provider the 5-character order ID
- For Merchant App: The Order ID can be found by clicking on any given order, see screenshot below:
b. For Web Dashboard: The Order ID can be found on the "Orders Table" and in the last column.
If any changes were made to the delivery during your call, check the delivery status in FIRST to ensure it reflects the most current information.
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