View Rejected Quotes for an External Delivery Request
Last updated August 24, 2025
External delivery fleets can reject quotes for a wide range of reasons. When an order fails to get assigned to an external fleet, this triggers an "auto-route failure", where you will receive an email with the error.
When this happens you will want to take the following steps:
- Open up the merchant app or web-dashboard, and attempt to assign to an external fleet
- If the fleet you want is not available for assignment, there will be an error message written on the bottom of the assign modal.
- click the BACK button and edit the order request to fix the error based on the error message.
Common fixable error messages:
- "The due time cannot be in the past"
- change the request from a scheduled order to an "ASAP" order in the modal.
- "Delivery instructions exceed 280 characters"
- delete unnecessary text and special symbols in the delivery instructions field.
- "Phone number is not valid"
- double check that the number is correct; enter yours if you do not have the customer's phone number and are unable to get it. Note: the diner will not receive the tracker link.
- "Address is not valid" - select the drop-off address that autofills from Google when you type it into the drop-off address field. If it doesn't verify address information and input it accordingly.
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