Requesting Refunds
Last updated July 9, 2024
- Select the order you want to be refunded for to open order details.
- Click on the “Refund” Request button near the top. This takes you to a pre-populated form to fill out, where you will need to fill in the issue reason (i.e. “Order Missing”) and issue description (i.e. “the entire order went missing, and there is no proof of delivery from the delivery driver”
- This refund request will be sent to the DSP as an email, with your primary support email address, the DSP support email address, and our support email address copied
- The DSP will communicate with you on whether or not your refund request had been approved. If not approved you can still appeal the request, by following up on the email thread accordingly.
- For all approved refunds prior to the end of a current billing month, those refunds will be credited to your account within 20 calendar days of the new calendar month.
Was this article helpful?