Delivery Time Expectations
Last updated August 24, 2025
- What we typically say is that for ASAP orders (where prep time is =< 20 minutes)
- Orders should be assigned to a driver within 20 minutes (“Assign Time”)
- They should be picked up within 30 minutes (“Pickup Time”)
- They should be delivered within 50 minutes (“Total Delivery Time”)
- How to get faster times
- Shorten prep-times in Merchant Profiles to as short as 5 minutes
- Tweak your dispatch strategy - you can read more on that here - https://help.firstdelivery.com/articles/725271-what-is-a-dispatch-strategy
- You may want to make you strategy fastest
- Or you may want to consider enabling “auto-reassign” settings
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