Refund status updates in FIRST
Last updated August 26, 2025
How to view refund status updates in the web dashboard:
- Navigate to DSP Refunds in the menu side-nav (link here )
- Search for the relevant delivery with any of the following search fields (Merchant name, DSP name, Customer name)
- Click on the refund request that you want to view the status update for, which will pop up the refund details
- Scroll down below to view the "DSP Response". Look for the field called total_DSP_refund. In the case below you will see it is for "689". This value is returned in cents and is equal to $6.89.
_meta:{
id:"db0e552c-433d-4cf0-a151-ae7ddd911c23"
created_at:"2025-08-25T15:35:37Z"
refund_fees:[
0:{
value:689
category:"DELIVERY"
fee_code:"UBER_DELIVERY_FEE"
}
1:{
value:0
category:"DELIVERY"
fee_code:"PARTNER_FEE"
}
2:{
value:0
category:"TAX"
fee_code:"PARTNER_TAX"
}
]
currency_code:"USD"
total_uber_refund:689
refund_order_items:[
0:{
reason:"UBER_NEVER_RECEIVED_ORDER"
refund_items:[
0:{
name:"See manifest items"
quantity:1
}
]
party_at_fault:"UBER"
uber_refund_amount:0
partner_refund_amount:0
}
]
total_partner_refund:0
}
created_at:"2025-08-25T15:35:37Z"
refund_fees:[
0:{
value:689
category:"DELIVERY"
fee_code:"UBER_DELIVERY_FEE"
}
1:{
value:0
category:"DELIVERY"
fee_code:"PARTNER_FEE"
}
2:{
value:0
category:"TAX"
fee_code:"PARTNER_TAX"
}
]
currency_code:"USD"
dsps_delivery_id:"del_FVrtxnbxSPWre50dQ3No0Q"
total_dsp_refund:689
refund_order_items:[
0:{
reason:"UBER_NEVER_RECEIVED_ORDER"
refund_items:[
0:{
name:"See manifest items"
quantity:1
}
]
party_at_fault:"UBER"
uber_refund_amount:0
partner_refund_amount:0
}
]
total_partner_refund:0
}Was this article helpful?