Tracking Your Delivery in Real-Time Using the Map
Last updated August 28, 2025
Track your delivery driver's real-time location using the Map View feature. Here's how to access and understand it:
Accessing the Map View
- Log in to your FIRST account.
- Select the Map View tab on the left sidebar to open the delivery history page.
- Orders in progress are on the left, and the map is on the right. You can drag the map to take up more/less of the screen.
- Hover on an order to see its route on the map.
Understanding the Map in Delivery Details
The Order Details page has three key sections:
- Order info: Includes the delivery provider's contact information and charges.
- Timeline: Displays timestamps for key delivery events like creation, arrival at pickup, and dropoff.
- Map: Shows real-time delivery progress on the right side of the page.
Reading the Map View
The map highlights:
- Pickup Location: Marked with initials for the merchant location name
- Dropoff Location: Marked with a circle marker that is color coded (green is good, red is bad)
- Driver’s Current Location: Shown as a moving vehicle icon.
- Route: The driver’s path. Hover over tracking points for status and timestamps.
The map updates automatically, ensuring you can monitor progress and provide accurate updates to customers.
Driver location may not show or update if: Internal drivers: Their device location services are off or restricted. External fleets: Their status webhooks don’t include location data.
Additional Features
- Zoom: Adjust the zoom level for a detailed or broader view.
- Route Review: After delivery completion, view the full route the driver took.
Live tracking depends on the driver's device and the delivery service. If a driver's location is not showing or updating, contact the Delivery Service support line to get an update on the driver's location.
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