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Each driver has their own profile. In their profile there are various sections (Details, Orders, Blocks, Payouts, etc)

The primary section to understand is their "Details" section. In here there are various settings, which will "override" the territory settings established for drivers. 

In this section you will see their Pin Code - this is what drivers will use to log-into their app. You can reset their pin here. 

 - this gives drivers the ability to self-assign orders. If you only want to give "some" drivers this ability, this is where you will enable it per driver. 

- this gives you the ability to show these fields to the drivers on their History page. 

you may want to give certain drivers the ability to claim more or fewer orders on their own, this is where you can tweak this field.

 - you may want to give some drivers the ability to claim orders when they are farther from the pickup location. We recommend 2000 feet. 

Delivery driver profiles are set up based on default settings set on the territory level. 

https://dispatch.firstdelivery.com/settings/general

Click on the "Territory" of your choice in the side bar (in the case below, Boston)

Now choose which settings you want to change (see definitions below)

These settings relate to how you want to operate your own fleet. If you want your drivers to go online/offline whenever they want -- then enable X

: Create blocks that require the driver to be in a car or bike

: Show driver’s online status in drivers table in merchant app

: Require driver to be at the pickup location in order to check into their block

: How early drivers can check into their assigned blocks

: Driver will be required to turn geolocation on in their device settings to view orders

Set up what information your drivers see in their driver app

: Hide dropoff address until driver picks up order

: Show drivers what they'll make per order or per mile

: full phone numbers of restaurant and diner on display vs. just a phone icon

: Orders assigned to driver automatically update as "on my way"

: allow/disallow drivers from declining assigned orders

Set up how your drivers claim pending orders

: enables drivers to claim pending orders

: The maximum amount of orders a driver can claim (note you can still assign more from the merchant app or web dashboard)

: The proximity in which a driver needs to be to the pickup location in order to claim orders

: Send drivers a notification if there are unclaimed orders pending that they can claim 

Set up driver commission and what payment details drivers can see on their history page

Default show tip (when drivers are created)

: Allow drivers to see their tips on their summary screen

Default show commission (when drivers are created)

: Allow drivers to see their hourly commission on their summary screen

Mileage/Driver Commission/Billable Merchant Fee table

: Set mileage-based commission (optional)

Driver Profile Overview + Setting Definitions

Currently the only settings that can be set when drivers are created are "Self-Assign Settings". We do plan to expand this overtime. That said, there are settings that can be overridden in the driver profile - see article 

Default Driver Creation Settings

While, we always recommend having your account manager help you set this up. Here is a how to guide on how you can create drivers from the FIRST Delivery Dashboard. 

How to create drivers from web dashboard:

Fill out fields in Create Runner drawer (note: when selecting which territory they will be primarily delivering in 

If a runner wants to work in two different territories, they can do so but need to have their territory changed before hand. If this is common consider leveraging retreat points / sub-territories

You can also create runners/drivers via API, learn more 

Creating Drivers

Setting up driver online / offline UX settings

Setting up Delivery Task UI settings

In your territory settings you can set up "Self-assign" settings. This will enable your internal drivers to have the ability to claim their own deliveries. This is a useful setting to help automate your delivery workflows. 

Tip: this works well with Dispatch Strategies and the "auto-route delay" setting. For example you can set the auto-route delay to 5 minutes, which will give internal drivers 5 minutes to claim a delivery - once 5 minutes hits, orders will be assigned to an external fleet

How to set up your drivers to claim pending orders:

Set the maximum amount of orders a driver can claim (note you can still assign more from the merchant app or web dashboard)

: The proximity in which a driver needs to be to the pickup location in order to claim orders - we recommend 2500 feet or 1/2 mile.

Enable Notify drivers about pending orders -

 this will Send drivers a notification if there are unclaimed orders pending that they can claim 

See the video below, to see how you can set this up in driver profiles:

Setting up default Self-Assign Settings

Set up driver commission and what payment details drivers can see in their summary screen

Configuring Drivers