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Tracking links are a great way to alleviate phone support for your team and store locations, during the delivery. Each tracking link gives the end-users real-time status updates and they can view where the driver is on a map. 

End-diners receive a tracking link, and these links can all be branded and customized to fit your business needs. 

Each tracking link includes a footer image field, where you can have this link out to an external URL. 

Once a delivery is completed, if there is a proof-of-delivery photo, we replace the map with this image. 

What information do you want to show on the tracking link? 

For example you may not want to share the driver phone number, so that your drivers are not getting phone calls while driving. 

What do you want to use for the header and footer images?

 Do you want to use these to link out to a special promotion to drive more catering orders, or maybe invite users to join your loyalty program. 

When do you want to send tracking links and SMS notifications? 

We include 2 SMS messages per delivery. We recommend sending these when drivers are assigned, and when an order is marked delivered. 

When Tracking Links are enabled, your end-users will no longer receive tracking links from external fleets that are doing the delivery. 

How Tracking Links work

Branding your tracking links are a great way to give the end user a branded experience. Overtime we plan to make these more and more customizable (stay tuned). 

https://dispatch.firstdelivery.com/settings/general

Upload a logo as your header image - we recommend 4 x 1 - width x length dimensions. 

Choose and Accent Brand Color - this should be the "Hex Code". We recommend a color that will contrast well with the 

We are happy to help you with designing these assets. Reach out to Support or your Account Rep, and we can help create assets within 2-3 business days. 

To view what your tracking link looks like navigate to 

> click on an order > click on "menu" button in top right corner > click tracking link 

Per-Merchant Tracking Link Configuration:

Each merchant can upload their logo “header” and a promotional graphic “footer image” to their order tracker.

From the Merchant’s profile, scroll down to their “Tracking Link Settings” section.

For any merchant that has this configured, these settings will override the Global Settings. 

Branding your Tracking Links

SMS notifications are text messages that get sent to end-users that include a text and the tracking link. We include 2 notifications in your subscription. For most use cases, we recommend enabling "Picked Up" and "Delivered". If you would like to enable more, please contact us.

How to change when SMS notifications are sent:

Toggle on which delivery statuses you want to trigger SMS notifications (note: only 2 can be enabled at a time)

To edit the SMS text, click on the "edit" icon on the right hand side (Yes you can use emojis 😀)

The tracking link can also have different sections shown or hidden. 
(for example, you can choose to hide the delivery driver phone number if desired → this will help drive diners to call the merchant) 

How to change which fields are shown in the tracking link:

You will see a section in the bottom right quadrant that says "Show Fields"

By default we show all fields, you can choose to hide fields as you see fit. 

Note: only FIRST can enable the "Chat Support" widget. Please contact us if you want this enabled. 

Customer Tracking

How Tracking Links work

Branding your Tracking Links

Customizing SMS notifications and Fields Shown