Understanding how Software Fees are charged
Last updated August 26, 2025
We leverage a company called Alternative Payments to process invoices + payments.
At anytime you can view all of your invoices at pay.firstdelivery.com
Monthly Software Invoice - Issued monthly, covering software-related fees, charged in-arrears
This includes:
- Dispatch Fees – Usage fees (minimums, overages, per-order fees) - the cost for monthly access to the platform + per delivery cost for each order dispatched to both internal and external fleets.
- Network Fees – Third-party DSP network costs. The per-delivery cost for sending orders to external fleets like DoorDash Drive and Uber Direct.
How to view invoice details:
- Within the first 2 weeks of each month you will receive an invoice via email
- You can view all of your invoices by clicking on the "invoices" option in the side nav menu
- Click download invoice from the portal or the email
- Open the file, and it will look like the one below
- Click on the "Invoice Details" link, which will download a CSV to your computer
- Open the CSV and you will see a detailed breakdown for each delivery order
If you see a "runner_id" that means an internal driver was dispatched, whereas if you see a DSP provider that means that an external driver was dispatched.
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