First Delivery

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In May, we focused on major app updates across the 

Merchant App, Driver App, and Admin/Dispatch App

, plus big wins on integrations and delivery operations.


 After 3 years, our Toast integration is officially live with multiple restaurants running smoothly. Huge thanks to our customers who pushed for API access — we couldn’t have done it without you.
 

Dedicated “Shifted” 1099 Drivers – Out of Beta


 Local delivery regulations are tightening in cities like NYC, Chicago, and LA. In response, we’ve partnered with 


Stores can now track active drivers, diner ETAs, and visually assign deliveries for in-store dispatchers.


 Download the latest version now in the 

: Resolved disappearing order issue — drivers can now view and complete orders without interruption.
 

 – Admins can now view all merchants and drivers across territories.
 

 – Easier customization for merchant- and driver-level needs.
 

 – Restrict user access to a single store or territory.
 👉 For setup assistance, email 

We’re working hard every day to make FIRST better. Stay tuned for exciting updates coming in 

. Keep the feedback coming — reply to this post or email support anytime!

Product Release - May Release

In August, we introduced a handful of improvements for our Toast integration, built new features for handling catering orders, new API functionality, and squashed some bugs. 

We also made a ton of improvements to our help center. Check it out at help.firstdelivery.com

Each merchant can now have a "Catering Threshold", or an order value, where each order set to that value will become a Catering Order. This value is set in the Merchant Profile (default value is $500).

You can now set “Preferred” Catering Providers in your Dispatch Strategy. For example, if a catering order goes to an external fleet, it will automatically dispatch to Dlivrd. If all preferred providers reject, the order falls back to your core strategy (e.g., Relay, or if unavailable, the Cheapest provider).

On the Merchant App, you can now request a delivery by snapping a photo of a receipt. We are leveraging ChatGPT APIs. 

For external fleets, when deliveries are fulfilled fleets are instructed to "Meet at Door" if the customer answers, and if the customer is unresponsive - they are instructed to "Leave at Door". These fields can now be customized on a per delivery request. 

 issue- we have an upstream technology vendor that we use for sending out tracking links. AT&T was blocking our messages, but this block has since been lifted

 - for scheduled orders, our system was setting the "fulfillment time" in Toast as the "deliver by" time. We fixed this so that the "fulfillment time" in Toast is actually set as the "pickup by" time, or when the food is supposed to be ready by 
 

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Change Log

Product Release - May Release

Product Release - August Release