First Delivery

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Within your web dashboard, you can invite users and give them permissions to various different actions

https://dispatch.firstdelivery.com/settings/team

Add in their relevant information, toggle on the permissions you want to give them, and click Save New User. 

NOTE - after creating a new user, we recommend “resetting their password”. The invited user will have 1 hour to reset their password. If they do not log-in by then, you will have to reset their password again. 

 that every user will have access to create delivery, edit deliveries, and dispatch deliveries - so its important to understand who has access to your web dashboard admin, and restrict access as needed.

Inviting Admin Users

Its important to consider what permissions you want to give to team members. For example DSP strategies and Territory Settings can affect your day-to-day operations, so its important that users that have those permissions are well-informed and highly-trusted members of your team. 

Making a user a "Super Admin" allows them to invite more users and edit any permissions for any user. 

On the web dashboard, navigate to the Settings>Team. Link

Here you can edit their name and email, or choose to toggle on/off user permissions. 

Editing a User Info & Permissions in FIRST

As members are no longer members of your team, its important to remove them as needed. 

Click the menu button next to the user's name, and select Archive User.

Note: you can also unarchive users as needed, just click on the "show archived" toggle, click the menu button, and click "activate user"

Remove an Admin User in FIRST

When adding a new team member to FIRST, they typically receive a welcome email. If the email doesn’t arrive, here’s why and what it means for their access.

Why Didn’t My Team Member Receive a Welcome Email?

The most common reason is that the team member already has a FIRST account as another user type (driver or merchant). Here’s what happens:

FIRST identifies the email as linked to an existing user

If the welcome email doesn’t arrive, follow these steps:

Check if the team member already has a FIRST account by asking if they’ve used FIRST before either with another organization or as another user type

Change their email associated with their old user profile if possible

If you can change their email, then add them as a user using a different email, or reach out to support to disable their current account. 

Have them attempt to log-in by resetting their password at 

Tip: add a +1 to the end of their email (if supported by email client). i.e. Joe+1@gmail.com

Admin User Management

Inviting Admin Users

Editing a User Info & Permissions in FIRST

Remove an Admin User in FIRST

My Team Member Didn't Receive a Welcome Email or can't log in