# FIRST Help Center

## Docs

- [Set Table View vs Map View as your "dispatch" view](https://help.firstdelivery.com/docs/articles/674763-how-do-i-change-my-dispatch-screen-between-map-view-and-table-view.md)
- [1. How to install FIRST Delivery on Toast for Restaurants](https://help.firstdelivery.com/docs/articles/131248-how-to-install-first-delivery-on-toast-copy.md)
- [Customer Support Agent Training](https://help.firstdelivery.com/docs/articles/782525-cs-agent-training.md)
- [Contact Dlivrd about a Delivery](https://help.firstdelivery.com/docs/articles/247098-contact-dlivrd-about-a-delivery.md)
- [Grubhub Refund Matrix](https://help.firstdelivery.com/docs/articles/900525-grubhub-refund-matrix.md)
- [Setting up Driver Payment Settings](https://help.firstdelivery.com/docs/articles/228775-setting-up-driver-payment-settings.md)
- [Delivery is stuck in Pending Dispatch](https://help.firstdelivery.com/docs/articles/244643-delivery-is-stuck-in-pending-dispatch.md)
- [Tracking Your Delivery in Real-Time Using the Map](https://help.firstdelivery.com/docs/articles/241332-tracking-your-delivery-in-real-time-using-the-map.md)
- [Contact Uber Direct about a Delivery](https://help.firstdelivery.com/docs/articles/437690-contact-uber-about-a-delivery.md)
- [Contact Ally about a Delivery](https://help.firstdelivery.com/docs/articles/811530-contact-ally-about-a-delivery.md)
- [Delayed Driver Assignment](https://help.firstdelivery.com/docs/articles/179931-when-should-i-be-concerned-about-a-delivery-being-at-risk.md)
- [Contact Relay about a Delivery](https://help.firstdelivery.com/docs/articles/885934-contact-relay-about-a-delivery.md)
- [DoorDash Refund Matrix](https://help.firstdelivery.com/docs/articles/909229-doordash-refund-matrix.md)
- [Requesting deliveries manually](https://help.firstdelivery.com/docs/articles/722197-requesting-deliveries-manually.md): Get runners for your orders
- [Merchant Support](https://help.firstdelivery.com/docs/articles/108891-getting-support.md): How to get a hold of support 
- [2. How to add the Toast Integration on FIRST ](https://help.firstdelivery.com/docs/articles/390171-how-to-install-first-delivery-on-toast.md)
- [Enabling Geolocation for internal drivers](https://help.firstdelivery.com/docs/articles/937830-geolocation.md)
- [Driver App Video Primer](https://help.firstdelivery.com/docs/articles/643542-driver-app-primer.md)
- [Logging into your account](https://help.firstdelivery.com/docs/articles/246701-logging-into-your-account.md)
- [Setting up Delivery Task UI settings](https://help.firstdelivery.com/docs/articles/722676-setting-up-delivery-task-ui-settings.md)
- [Contacting Support](https://help.firstdelivery.com/docs/articles/337692-getting-support.md)
- [Transactions Details](https://help.firstdelivery.com/docs/articles/572223-transactions-details.md)
- [Download Invoices and Details](https://help.firstdelivery.com/docs/articles/965255-download-invoices.md)
- [Creating "One-off" Blocks](https://help.firstdelivery.com/docs/articles/419272-creating-blocks.md)
- [Contact DoorDash Drive about a Delivery](https://help.firstdelivery.com/docs/articles/398229-contact-doordash-about-a-delivery.md)
- [Manually Assign a Driver to an Internal Fleet](https://help.firstdelivery.com/docs/articles/106724-manually-assign-a-driver-to-an-external-fleet-copy.md): Get runners for your orders
- [Requesting Refunds from Merchant App](https://help.firstdelivery.com/docs/articles/660791-requesting-refunds-from-merchant-app.md)
- [Using FIRST Dashboard for calling Merchant, Driver, and end-Diner](https://help.firstdelivery.com/docs/articles/913583-using-first-dashboard-for-calling-merchant-driver-and-end-diner.md)
- [Cancelling a Delivery from Web Dashboard](https://help.firstdelivery.com/docs/articles/102694-how-do-i-cancel-a-delivery.md)
- [My driver can’t log into to the FIRST Delivery APP](https://help.firstdelivery.com/docs/articles/880120-my-driver-can-t-log-into-to-the-first-delivery-app.md)
- [How do I log in to the driver app?](https://help.firstdelivery.com/docs/articles/893926-how-do-i-log-in-to-the-driver-app.md)
- [Duplicating a Delivery](https://help.firstdelivery.com/docs/articles/646089-duplicating-a-delivery.md)
- [Driver Profile Overview + Setting Definitions](https://help.firstdelivery.com/docs/articles/979906-driver-setting-definitions.md)
- [Managing Live Deliveries](https://help.firstdelivery.com/docs/articles/123842-managing-live-deliveries.md)
- [Request a Refund from DSP](https://help.firstdelivery.com/docs/articles/852920-request-a-refund-from-dsp.md)
- [Customizing SMS notifications and Fields Shown](https://help.firstdelivery.com/docs/articles/995875-customizing-sms-notifications.md)
- [Understanding the Order Details Drawer](https://help.firstdelivery.com/docs/articles/225059-understanding-the-delivery-details-page.md)
- [Relay Refund Matrix](https://help.firstdelivery.com/docs/articles/171852-relay-refund-matrix.md)
- [Branding your Tracking Links](https://help.firstdelivery.com/docs/articles/643977-tracking-link.md)
- [How Tracking Links work](https://help.firstdelivery.com/docs/articles/329532-how-tracking-links-work.md)
- [Downloading the Driver App](https://help.firstdelivery.com/docs/articles/164527-how-do-i-download-the-driver-app.md)
- [Setting up driver online / offline UX settings](https://help.firstdelivery.com/docs/articles/409437-setting-up-driver-online-offline-ux-settings.md)
- [Order Card](https://help.firstdelivery.com/docs/articles/897500-order-card.md)
- [Creating Drivers](https://help.firstdelivery.com/docs/articles/400625-creating-drivers.md)
- [Default Driver Creation Settings](https://help.firstdelivery.com/docs/articles/140985-default-driver-creation-settings.md)
- [Duplicating Deliveries in Merchant app](https://help.firstdelivery.com/docs/articles/460705-can-i-request-a-reorder-easily.md)
- [Enabling / Disabling sound notifications](https://help.firstdelivery.com/docs/articles/967193-enabling-disabling-sound-notifications.md)
- [The Glossary](https://help.firstdelivery.com/docs/articles/403371-the-glossary.md)
- [Mass Creating Blocks](https://help.firstdelivery.com/docs/articles/731085-mass-creating-blocks.md)
- [My Team Member Didn't Receive a Welcome Email or can't log in](https://help.firstdelivery.com/docs/articles/754655-my-team-member-didn-t-receive-a-welcome-email.md)
- [Personalizing Time Format in FIRST Web Dashboard](https://help.firstdelivery.com/docs/articles/246136-how-do-i-change-the-date-format-to-local-time.md)
- [Setting Prep Times](https://help.firstdelivery.com/docs/articles/533398-setting-prep-times.md)
- [Custom Tracking Links](https://help.firstdelivery.com/docs/articles/658618-custom-tracking-links.md)
- [Browser / Device Compatibility ](https://help.firstdelivery.com/docs/articles/938456-personalize-your-web-dashboard.md)
- [Creating Merchants](https://help.firstdelivery.com/docs/articles/392437-creating-merchants.md)
- [Orders /  Hour per territory past 4 weeks](https://help.firstdelivery.com/docs/articles/570355-orders-hour-per-territory-past-4-weeks.md)
- [Update Delivery Time for an Active Delivery](https://help.firstdelivery.com/docs/articles/113284-update-delivery-time-for-an-active-delivery.md)
- [Understanding the Expanded Order Details](https://help.firstdelivery.com/docs/articles/374073-understanding-the-delivery-summary-flyover.md)
- [Delivery Time Expectations](https://help.firstdelivery.com/docs/articles/437838-delivery-time-expectations.md)
- [Delivery is Stuck in Pending External](https://help.firstdelivery.com/docs/articles/826992-order-is-stuck-in-pending-external.md)
- [Identifying DSP & Driver Details](https://help.firstdelivery.com/docs/articles/937791-identifying-dsp-driver-details.md)
- [Product Release - August Release](https://help.firstdelivery.com/docs/articles/984673-product-release-template-copy.md)
- [Understanding how Software Fees are charged](https://help.firstdelivery.com/docs/articles/763544-understanding-how-software-fees-are-charged.md)
- [How Billing Works - Primer](https://help.firstdelivery.com/docs/articles/975183-how-billing-works-primer.md)
- [Understanding how Delivery Fees + Tips are charged](https://help.firstdelivery.com/docs/articles/263341-understanding-how-delivery-fees-tips-are-charged.md)
- [Transitioning to "Self-Delivery" on 3P marketplaces like DoorDash, UberEats, and Grubhub](https://help.firstdelivery.com/docs/articles/493797-3p-to-self-delivery.md): How to Transition your Restaurant to Self-Delivery on 3rd Party Marketplaces
- [Enabling Auto-Dispatch](https://help.firstdelivery.com/docs/articles/498116-enabling-auto-dispatch.md)
- [Remove an Admin User in FIRST](https://help.firstdelivery.com/docs/articles/784103-remove-an-admin-user-in-first.md)
- [Proof of Delivery Photos](https://help.firstdelivery.com/docs/articles/664820-how-can-i-view-drop-off-photos.md)
- [Product Release - May Release](https://help.firstdelivery.com/docs/articles/362808-product-release-08-28.md)
- [Editing a User Info & Permissions in FIRST](https://help.firstdelivery.com/docs/articles/771674-editing-a-user-info-permissions.md)
- [Manually Request a Delivery](https://help.firstdelivery.com/docs/articles/539487-manually-request-a-delivery.md)
- [Creating Your Dispatch Strategy](https://help.firstdelivery.com/docs/articles/725271-what-is-a-dispatch-strategy.md)
- [Requesting Refunds](https://help.firstdelivery.com/docs/articles/942560-requesting-refunds.md)
- [Tracking Delivery Progress with the Delivery Timeline](https://help.firstdelivery.com/docs/articles/120805-tracking-delivery-progress-with-the-delivery-timeline.md)
- [Driver Pay Export](https://help.firstdelivery.com/docs/articles/349070-report-how-to-download-the-mileage-driven-per-driver-per-day.md)
- [Contact Motoclick about a Delivery](https://help.firstdelivery.com/docs/articles/147669-contact-motoclick-about-a-delivery.md)
- [Review Provider POD Photos](https://help.firstdelivery.com/docs/articles/323745-review-provider-pod-photos.md)
- [Merchant Settings Definitions & Profile Overview](https://help.firstdelivery.com/docs/articles/241171-merchant-settings-definitions.md)
- [What Dispatch Strategy was used on a delivery](https://help.firstdelivery.com/docs/articles/899170-what-dispatch-strategy-was-used-on-a-delivery.md)
- [Un-assigning a delivery driver](https://help.firstdelivery.com/docs/articles/759659-un-assigning-a-delivery-driver.md)
- [Default Merchant Creation Settings](https://help.firstdelivery.com/docs/articles/681051-merchant-setting-definitions.md)
- [Adding Delivery Service Providers](https://help.firstdelivery.com/docs/articles/871174-adding-delivery-service-providers.md)
- [Configuring Merchants & Territories Best Practices](https://help.firstdelivery.com/docs/articles/496517-configuring-merchants-territories-best-practices.md)
- [Schedule a Delivery for a Future Delivery Time](https://help.firstdelivery.com/docs/articles/986628-schedule-a-delivery-for-a-future-delivery-time.md)
- [Setting up default Self-Assign Settings](https://help.firstdelivery.com/docs/articles/502979-setting-up-default-self-assign-settings.md)
- [View Rejected Quotes for an External Delivery Request](https://help.firstdelivery.com/docs/articles/981594-view-rejected-quotes-for-an-external-delivery-request.md)
- [Inviting Admin Users](https://help.firstdelivery.com/docs/articles/950049-inviting-admin-users.md)
- [Creating Recurring Blocks](https://help.firstdelivery.com/docs/articles/964326-creating-recurring-blocks.md)
- [How do I manually request a delivery for my own fleet?](https://help.firstdelivery.com/docs/articles/728813-how-do-i-manually-request-a-delivery-for-my-own-fleet.md)
- [Uber Refund Matrix](https://help.firstdelivery.com/docs/articles/542176-uber-refund-matrix.md)
- [How does a driver turn on Geo-location?](https://help.firstdelivery.com/docs/articles/458666-how-does-a-driver-turn-on-geo-location.md)
- [Refund status updates in FIRST](https://help.firstdelivery.com/docs/articles/919120-refund-status-updates-in-first.md)
- [How to Handle Failed Deliveries](https://help.firstdelivery.com/docs/articles/569533-why-did-the-order-get-canceled-after-the-driver-arrived-at-the-merchant.md)
- [Dynamic Prep Times Per Delivery](https://help.firstdelivery.com/docs/articles/890631-dynamic-prep-times-per-delivery.md)
- [View Quotes and Dispatch an External Delivery](https://help.firstdelivery.com/docs/articles/719559-how-do-i-manually-request-a-delivery-for-an-external-fleet.md)
- [3. Switching from Toast Delivery Services to FIRST](https://help.firstdelivery.com/docs/articles/127042-switching-from-toast-delivery-services-to-first.md)
- [Connecting Ordering Channels](https://help.firstdelivery.com/docs/articles/216956-connecting-ordering-channels.md): i.e. Toast, UberEats, Grubhub, etc
- [Using the Search Bar](https://help.firstdelivery.com/docs/articles/272831-using-the-search-bar.md)
- [Customer communication best practices](https://help.firstdelivery.com/docs/articles/150615-customer-communication-best-practices.md)