First Delivery

FIRST Help Center

Stay updated on the status of all your company's support tickets.

Customer portal

Help Center

Have an issue with a DoorDash order? Request a refund on the Web Dashboard or on the FIRST Merchant app. See the image below for the refunds that are eligible from DoorDash. 

DoorDash Refund Matrix

Have an issue with a Uber Direct delivery? Request a refund on the Web Dashboard or on the FIRST Merchant app. See the image below for the refunds that are eligible from Uber Direct. 

DSP Refund Eligibility

DoorDash Refund Matrix

Uber Refund Matrix

Relay Refund Matrix