Cancelling a Delivery from Web Dashboard
Last updated August 28, 2025
Canceling a delivery in FIRST is simple, but the process varies depending on whether a job is assigned or unassigned. Follow these steps to cancel, and review options if cancellation isn't possible.
Cancel the Delivery from Dispatch
- Click on the order to open Order Details
- Open the menu with the ellipses button
- Hover on Cancel and select the reason for the cancellation
Important Considerations
- Best Time to Cancel: Cancellation is easiest before a driver is assigned.
- Cancellation Fees:
- If the status is Created, cancellation is free.
- Some providers charge fees based on delivery status.
- Assigned Deliveries: You may need to contact the driver or provider directly. If you are prompted with a message that says "Cancellation Errors," click "Cancel First order anyways."
- Dispatch Strategies: If auto-reassign is active, the job may be reassigned after cancellation. Monitor closely to cancel the new task if needed.
What to Do if You Can't Cancel
- Contact the assigned driver directly.
- Reach out to the provider’s support team if the driver is unavailable.
- Request manual cancellation from the driver or provider if necessary.
Note: If the DSP cancels the order, it will be marked as Canceled by Courier in the order details.
Tips for Smooth Cancellation
- Cancel Early: Avoid fees by canceling before a driver is assigned.
- Provider Policies: Always check specific cancellation policies and fees.
- Technical Issues: If you encounter errors (e.g., with DoorDash), contact the provider’s support team directly.
By following these steps, you can efficiently cancel most deliveries. For further assistance, contact FIRST support.
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